Cancellation and Refund Policy
Effective Date: 15-01-2025
We strive to ensure customer satisfaction. However, due to the customized nature of our products, we have the following policies:
1. Order Cancellation
- Orders can only be canceled within 24 hours of placement.
- Once customization or production begins, orders cannot be canceled.
2. Refund Policy
- Refunds are not available for customized products unless the product is defective or damaged during delivery.
- For non-customized products, refunds are available within 7 days of delivery, provided the product is unused and in original condition.
3. How to Request a Refund or Replacement
- Email us at contact@mymemoryart.com with your order details and issue description.
- Attach photos of the product if it’s defective or damaged.
4. Processing Time
Refunds, if approved, will be processed within 7-10 business days.
Need help?
Contact us at contact@mymemoryart.com for questions related to refunds and returns.